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Data Protection

Privacy statement


Copyright Statement

© 2007 Visit Chester & Cheshire (managed by Cheshire & Warrington Tourism Board), (except where otherwise stated); all rights reserved.
Applications for permission to reproduce text, photographs or graphic images contained on this site should be sent to:
Karen Balmer
Visit Chester & Cheshire
Chester Railway Station
1st Floor, West Wing Offices
Station Road
Chester CH1 3NT

The copyright of all photographs and graphic images is owned by Cheshire & Warrington Tourism Board (except where otherwise stated).

The information contained on this site is for general guidance only. You should neither act, nor refrain from action, on the basis of any such information. You should take appropriate professional advice on your particular circumstances because the application of laws and regulations will vary depending on particular circumstances and because laws and regulations undergo frequent changes.

CWTB disclaim all responsibility (including in negligence) for all consequences of any person acting on, or refraining from acting in reliance on, information contained in this site.

Any links to third-party websites by CWTB provided solely for the purposes of convenience for those browsing the website of CWTB. Please note that the selection by you of a website which is listed on, or capable of being accessed from CWTB will connect you to a site which is not under the control of CWTB.

CWTB has no control over the content of linked websites or the services available through them and accordingly makes no representation concerning the content of those sites to you, nor can the fact that CWTB has referred to, or established hyper-links with, such sites serve as an endorsement of any kind whatsoever by CWTB of any of them, or of any subsequently linked sites (notwithstanding any description or summary against any item in CWTB's own pages.) CWTB has not tested any content, software, features or links found on any sites listed and does not give any representation regarding the quality, safety, suitability or reliability of any of them or of any of the material contained in them.

Privacy Statement
CWTB respects the privacy of all site visitors and subsequently complies with all statutory data protection provisions applicable to England and Wales. The information you provide will be used by us to make improvements to CWTB services. Information communicated via the Internet could be detected by third parties and any information you send to us is at your own risk.

We do not use cookies for collecting user information from the site and we will not collect any information about you except that specifically identified below.

This privacy policy only covers the Website at links within this site to other websites are not covered by this policy.

Where visitors may submit information via forms etc, in doing so they are deemed to have consented to the collection, processing and storage of that information.
Information submitted will be stored by the webmaster as an e-mail message and used to process any requests, it will be retained for a reasonable period. Where a business transaction is then enacted commercial records may be retained for up to seven years.

The processing of information collected via this site is not registered under the Data Protection Act, however the principles of fair processing will be applied and should you have any concern regarding collection, processing, storage or disclosure of information submitted via this website please contact Visit Chester & Cheshire.
As any website is potentially available in many countries it is possible that information submitted to this site will be transmitted via servers and networks that are outside the UK.

In submitting information to this site the act of clicking on the submit button is taken as explicit consent to use of the information as described in this statement.
Since no authentication of visitors is provided on this site CWTB cannot be held responsible for any acts of impersonation and will assume all information submitted is genuine unless there is reason to doubt its authenticity.

Should you suspect that a false entry has been made using your identity please advise CWTB and appropriate corrective action will be considered.


Data Protection Policy (Chester zoo online tickets)

Visit Chester and Cheshire the official tourism board it completely committed to preserving the privacy of its customers. This Data Protection and Security Policy lets you know about our policy for the collection and use of information about you and your transactions with us.
We promise that we will do the following:

We will not share your information with other companies without your prior permission.
Email - we will only send you emails once your confirmation for tickets as been confirmed as this will act as your e-ticket to gain entry into Chester Zoo.
As a Certified Merchant, you can guarantee your credit card details are completely secure
Personal Information:

We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff. We use leading technologies such as (but not limited to) data encryption, fire walls and server authentication to protect the security of your data. All Group companies, all our staff and whenever we hire third parties to provide support services, we will require them to observe our privacy standards and to allow us to audit them for compliance.
The information that you provide is used to process and send your orders. We also use the information to contact you if there is a problem with your order. We do not make our customer list available to other companies.
All of our transactions automatically take place on a secure server. All of your personal information is encrypted before it is transmitted over the Internet.

Buying Online

When you buy from us online, our system automatically gathers purchase data. We use this information in two ways:

We review what kinds of products and services appeal most to our members as a group. This statistical information helps us improve our offerings in the same way that other companies change their catalogue based on what sells best.
We use information such as the number of purchases members make and the categories of goods and services they buy to make offers to them we believe will be of interest.
We do not give out any information about you, as an individual, to anyone, except to complete your transactions, or to comply with valid legal process such as a search warrant, subpoena or court order.


Cookies are pieces of information that a website transfers to your computer's hard disc for record keeping purposes. Cookies can make the web more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. They contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, given that we may sometimes use cookies you may not be able to take full advantage of our website if you do disable them.

If You Have Questions

If you have questions about any of these policies, please contact us.
Visit Chester and Cheshire
Chester Railway Station
1st Floor,
West Wing Offices
Station Road

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